Email Link

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  drwfandel · Member · Jul 24, 2018 at 1:58 pm

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  Good Morning,
  We have a link on our website that lets potential patient’s email us and the email gets sent directly to the office email. It has worked fine until this past week. It will say that the email sent successfully but we are not getting the emails. We also cannot log into our site it tells us that it took too long to respond. Any ideas on what we should do?

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  justjennifer · Member · Jul 24, 2018 at 2:18 pm

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  Hi there, what is the address of the site you’re working on?

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  drwfandel · Member · Jul 24, 2018 at 2:37 pm

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  Familytreechiro.net

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  drwfandel · Member · Jul 24, 2018 at 2:38 pm

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  We can’t log into our website right now, and we received a link to reset our password and we did that and it’s telling us there is an error

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  drwfandel · Member · Jul 24, 2018 at 2:41 pm

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  Nevermind about the log in we are able to get in now

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  justjennifer · Member · Jul 24, 2018 at 2:46 pm

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  Hello again, it looks like your site is using the standalone WordPress software rather than being hosted here on WordPress.com

  If you need help with a site using the open source WordPress (org) software you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having. If you are using a plugin to generate the contact email, you can post in the support forum for that plugin.

  For more information on the differences: https://en.support.wordpress.com/com-vs-org/

  Best wishes.

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  drwfandel · Member · Jul 24, 2018 at 2:53 pm

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  Thank you for you help!