email not delivering outbound

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  kimberly2759c9fc5b · Member · Mar 9, 2020 at 9:02 pm

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  email comes back deliverable when I send out from this email address and has a SPF error message in the context. what instructions step by step to fix the problem?

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  staff-blorbo · Staff · Mar 9, 2020 at 10:53 pm

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  I don’t see any sites under your account here.

  What is the URL of the site with the problem?

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  kimberly2759c9fc5b · Member · Mar 9, 2020 at 11:48 pm

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  the email is (email visible only to moderators and staff) and the domain is wholisticliving.life

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  kokkieh · Staff · Mar 10, 2020 at 6:11 am

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  You transferred the domain, wholisticliving.life, away from us in October last year. It is now registered and hosted with GoDaddy.com.

  You still have a G Suite email subscription you bought from us for that domain, but we no longer control the domain’s DNS.

  Based on that error you don’t have a SPF record defined for the domain. That was added to the DNS automatically on our end when you bought G Suite from us, but it’s not something that would have been added automatically on GoDaddy’s end when you move the domain to them.

  Log into your account with GoDaddy and go to the domain’s DNS settings screen. Add a TXT record with the following value:

  v=spf1 include:_spf.google.com ~all

  If you’re not sure how to do this, please contact GoDaddy support directly for help, as we don’t have any access to your domain any more to make these types of changes for you.