Email notifications

• 

  nzmargarita · Member · Sep 1, 2014 at 8:06 pm

  • Copy link
  • Add topic to favorites

  Followers and Authors aren’t receiving email notifications of new posts. Why is this?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 1, 2014 at 8:08 pm

  • Copy link

  I’ll tag this thread for Staff assistance. Will you please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails as well as a couple of email addresses for those who do not have WordPress.com accounts The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  gracejiyoung · Member · Sep 3, 2014 at 9:10 pm

  • Copy link

  Hi there,

  Can you please provide me some of the email addresses of the users not receiving email notifications as @timethief has suggested?

  Please note your followers will have to check their own settings – you wouldn’t be able to do this for them. Have them check their Blogs you Follow email notifications by going here:

  http://wordpress.com/following/edit/

  In addition, have them check their Delivery Settings here to make sure they are not blocking emails from WordPress.com:

  https://wordpress.com/settings/subs-delivery/

  If they are email subscribers, have them check their settings here:

  Status

  I will follow your blog as a test.

  Let me know if you have any questions with this!

• 

  gracejiyoung · Member · Oct 14, 2014 at 8:24 am

  • Copy link

  Hi there,

  I received an email notification about a post on your site yesterday as seen here:

  https://cloudup.com/cSCwQI6tYeO

  I will now stop following your blog.

  Cheers!

• 

  crazy11lady · Member · Oct 28, 2014 at 4:34 pm

  • Copy link

  I also am not receiving any notifications :-(

• 

  gracejiyoung · Member · Oct 28, 2014 at 6:47 pm

  • Copy link

  @crazy11lady-

  Hi there,

  I see that we have successfully sent out new post notifications 2,3,4, and 5 days ago. Please make sure that the emails are not in your Spam folder. If they aren’t there make sure that all emails from .wordpress.com are whitelisted. If it is, please talk to your email client’s support team. The emails are being sent/received, but it may not be hitting your Inbox.

  Cheers!