Email Suspended

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  priorityap · Member · Jan 9, 2024 at 3:16 pm

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  My email has suspended however, I am unable to renew due to the domain not being registered via WordPress. Please advise.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jan 10, 2024 at 9:24 am

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  Hi there!

  I escalated your question to the relevant team for investigation. I’ll reply here as soon as we have an update.

  In the meantime, may I suggest updating the email address on your WordPress.com account to something other than the email address you purchased with us? If there are issues with your email subscription — like there are now — you stop receiving email communication from us.

  So, it’s ideal to have an email address that’s different from the email address you purchased on the same account.

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  aisajib · Member · Jan 10, 2024 at 9:51 am

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  Hi again!

  So, since your domain is no longer with us, it is not possible to renew the Professional Email subscription through us. However, we can migrate the subscription to Titan Email (which is the email service provider). Once this is done, you’ll pay Titan Email directly to renew your email subscription going forward.

  Please let me know if you’d like us to transfer the billing to Titan Email.

  Feel free to let us know if you have more questions.