emails for sign up not sending

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  admin8378 · Member · Jan 21, 2022 at 2:30 pm

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  Hello,

  Emails for admin/contributor and LearnDash are not sending out. How can I fix this?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Jan 21, 2022 at 8:14 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  admin8378 · Member · Jan 21, 2022 at 8:27 pm

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  Hello and thank you kindly for your answer.

  It is hosted via AWS lightsail. Are you saying to reach out to them for support with this?

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  staff-blorbo · Staff · Jan 21, 2022 at 8:31 pm

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  Yes, that would be a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/