ending subscription

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  vctheatnotburn · Member · Jun 21, 2021 at 10:11 am

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  How can we end our subscription

  The site I need help with is heatnotburncenter.wordpress.com.

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  staff-ozmodiar · Staff · Jun 21, 2021 at 2:59 pm

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  Hi,

  What is the URL of the site that the subscription is associated with?

  I’m not seeing any upgrades connected with the WordPress.com user account you are posting from (or with the heatnotburncenter.wordpress.com domain you mention). This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.