Err 500
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Hello,
I am locked out of my site since the update to the new WordPress.
The site is down and I cannot log in. There is Err 500 or critical error being displayed. Can you help me with this?WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
Unfortunately, we cannot assist because happytracks.ch is not on WordPress.com but is a self-hosted WordPress.org site. We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. It seems like your hosting service provider is hostpoint.
Also, the open-source forum community is always available and prepared to help users with self-hosted sites:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
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