Erroneous renewal of account

• 

  eliptr · Member · Mar 30, 2017 at 7:27 am

  • Copy link
  • Add topic to favorites

  I cancelled this account long ago and have not asked for this account to be reactivated and I do not have any payment form listed, yet you just renewed my account and charged my credit card (with information you should not have). How can we fix this and get this account permanently cancelled? Thank much! Liz Byrd

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Mar 30, 2017 at 4:01 pm

  • Copy link

  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!