ERROR 500

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  giua1983 · Member · Dec 7, 2020 at 3:52 pm

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  Hi everyone!
  How can I fix this error? I can’t get inside my website.
  Thank you
  Giulia

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  staff-ozmodiar · Staff · Dec 7, 2020 at 5:23 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  giua1983 · Member · Dec 10, 2020 at 7:32 pm

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  Hi there, the URL is: http://www.mayoga.it,
  a friend created for me, on aruba, I have the access, but I don’t have any of the back-hand files.

  Let me know how can I fix it.
  Thank you!

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  staff-blorbo · Staff · Dec 10, 2020 at 7:57 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  giua1983 · Member · Dec 10, 2020 at 8:37 pm

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  Thank you so much for your reply.
  I didn’t realized that.

  Thanx again!