Error 500 critical message need urgent advise website down

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  deluxepetservice · Member · Dec 1, 2017 at 11:01 am

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  Hi,
  Can anyone advise me ?
  I already had a website by word press org. I wasn’t keen on themes (I’m
  A newbie) I purchased and installed a divi theme, but when I activated my website went down and now all I’m receiving is an error 500 internal server error or misconfiguration.
  I paid a company to create the website for me so I don’t know who the host is and have no access now to my website.
  The company I paid are not responding to me. Can anyone advice me ? Are divi themes not advisable for a word press website once it’s created ? I did ask this question to the sale team before purchasing and was told it would be fine ?
  Could anyone also offer a resolution? I would be very grateful I’ve put a lot of time and effort into the website I had.
  Thanks
  Nicola

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  gemmacevans · Member · Dec 1, 2017 at 12:58 pm

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  Hi Nicola,

  now all I’m receiving is an error 500 internal server error or misconfiguration.

  Can you send me a link to the site you need help with? If you let me know, I’ll try and point you in the right direction for getting some help.

  Thanks!

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  benkeirjudd · Member · Dec 12, 2017 at 4:20 pm

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  Hello, I have a similar problem with my website, Error 500 messages are appearing on most pages:

  http://www.benjudd.com

  Any help greatly appreciated!

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  gemmacevans · Member · Dec 12, 2017 at 4:54 pm

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  Hi benkeirjudd,

  benjudd.com is a WordPress.org site hosted by LCN (rather than WordPress.com). There is some information about the differences between the two in this guide:

  WordPress.com vs. WordPress.org

  We are only able to help with WordPress.com sites on these forums. However, support for WordPress.org sites is available here:

  https://wordpress.org/support/

  A 500 error suggests an issue with your hosting, so I recommend reaching out to LCN for more information about why the site was unavailable. I’m not seeing a 500 error at the moment so it looks like this issue may have resolved itself.

  Come back to me if anything is unclear.

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  benkeirjudd · Member · Dec 13, 2017 at 11:19 am

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  Thanks for your help Gemma! I’ve got in touch with LCN who are trying to help.

  Ben

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  gemmacevans · Member · Dec 13, 2017 at 11:40 am

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  That’s good news, I’ll keep my fingers crossed for you :)

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  benkeirjudd · Member · Jan 4, 2018 at 4:16 pm

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  Just to follow up, the Error 500 problem has been solved by updating plugins in WP!

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  gemmacevans · Member · Jan 4, 2018 at 4:35 pm

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  This is great to hear — thanks for stopping by and letting me know!