Error 503 – backend fetch failed

  • Unknown's avatar
    sneakersandgob69e7c7806 · Member ·

    Bonsoir,

    je n’ai plus accès à mon site internet qui affiche une erreur 503.
    Il plante toute les heures pour plusieurs heures et se reconnecte.
    Je n’ai également plus accès au Back end WordPress.

    Comment faire pour régler la situation ?
    Merci

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • supernovia · Staff ·

    Hi! I used https://translate.google.com to understand:

    Good evening, I can no longer access my website which displays a 503 error. It crashes every hour for several hours and then reconnects. I also no longer have access to the WordPress back end. How to deal with the situation? Thank you WP.com: Unknown Jetpack: Yes Correct account: Unknown

    Sorry to hear that! Can you send a link to the site?

    If the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

    – Check to see if you have an admin email with clues

    – Ask your host to check error logs

    – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
    https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

    – Ask your host to help you restore a good backup

    Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

    WordPress.com uses that code for our hosting service. We provide support, maintenance, SSL, and more for our users. Once you’e resolved this issue, if you’d like to move the site to our services so we can be more involved in helping you, let us know. You can find our pricing here:
    https://wordpress.com/pricing

    Hoping this helps!

  • The topic ‘Error 503 – backend fetch failed’ is closed to new replies.