error

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  theleadly · Member · Sep 13, 2021 at 6:17 pm

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  I have a bluehost hosted wordpress.com site but currently I am getting a ‘wordpress.org refused to connect’ notification which is confusing because I don’t use wordpress.org

  Site: https://www.weleadly.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  staff-blorbo · Staff · Sep 13, 2021 at 6:46 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  theleadly · Member · Sep 13, 2021 at 6:53 pm

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  Sorry, I meant dreamhost. But I log into wordpress.com to access my site, always have.

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  staff-blorbo · Staff · Sep 13, 2021 at 9:03 pm

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  Being able to manage your WordPress.org site through WordPress.com is one of the features of the Jetpack plugin, but overall in this case we cannot help you get your site back online.

  I recommend contacting your hosting provider’s support about this: https://www.dreamhost.com/support/