ERROR and the website is missing

  • Unknown's avatar
    adreamerwithamilliondreams · Member ·

    Hi,
    It seems that I couldn’t find, manage and check my website, can you let me know what’s happening to my site? it seems lost.
    and every time the page gave me this :
    ‘Please check your Primary Site’s Jetpack connection’ but couldn’t reach to the page/ error.

    thank you.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums

    These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to Bluehost for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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