Error code: 500 – website is down

  • Unknown's avatar
    traceyrae1 · Member ·

    Our website (and dashboard) at http://malvernbooks.com/ appear to be down. When I visit the site (on both Chrome and Internet Explorer) I get the following error:

    “The website encountered an error while retrieving http://malvernbooks.com/. It may be down for maintenance or configured incorrectly.
    Error code: 500″

    The website has been down for most of the afternoon. Earlier today, I accepted several updates (whatever updates WordPress suggested in the dashboard at the top left of the screen). The updates appeared to go smoothly, although I didn’t try to load the site again until this afternoon. Could the updates be what caused the problem? How can I remedy this now, given that I don’t have access to the dashboard?

    I write for the website, but did not set it up, and do not have access to the host. If the error is with the site’s host, I will need to ask one of my colleagues to address the problem.

    Thanks for your help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Contact your web host. That is not a free hosted WordPress.com blog and we do not provide support for it here. We provide support only for free hosted WordPress.com blogs. You are posting to the wrong support forum.

    WordPress.com and WordPress.org are completely separate and have separate logins. If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post there.

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