Error codes have appeared

  • Unknown's avatar
    wickdaman · Member ·

    Both of my websites (conwaycreations.co.uk / feeder.rocks) have both been hit by an error. Seems every time I delete and try to correct the issue, this error pops back up. My host IONOS said I was ‘attacked’ – is this possibly linked? The error I have displayed is the following:

    Warning: require(/homepages/8/d617743850/htdocs/clickandbuilds/ConwayCreations/wp-includes/load.php): failed to open stream: Permission denied in /homepages/8/d617743850/htdocs/clickandbuilds/ConwayCreations/wp-settings.php on line 19

    Fatal error: require(): Failed opening required ‘/homepages/8/d617743850/htdocs/clickandbuilds/ConwayCreations/wp-includes/load.php’ (include_path=’.:/usr/lib/php7.3′) in /homepages/8/d617743850/htdocs/clickandbuilds/ConwayCreations/wp-settings.php on line 19

    Both of my websites show a very similar/same error. I don’t know how to overcome this but the WP and addons were fully updated and the website permissions are set correctly, despite what the error says.

    Thank you for your time.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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