Error Logging into User site

  • Unknown's avatar
    coachs12 · Member ·

    Good Morning,

    I am getting this message trying to log into my wordpress
    You don’t have permission to access this resource.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com for enhanced security, so we’re not familiar with the system used on your site.

    The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask Bluehost support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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