Error message

zoeticrevamped · Member · Dec 2, 2020 at 4:05 pm
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This is the message I am getting. There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

I donot know anything about debugging. I spent a lot of my time in this website and I getting frustrated. Are you all fixing this. I can’t edit on any of my pages. I’m not understanding what the problem is.
staff-blorbo · Staff · Dec 2, 2020 at 7:15 pm
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I don’t see any WordPress.com sites under your account here.

What is the URL of the site with the problem?
zoeticrevamped · Member · Dec 2, 2020 at 7:51 pm
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Hi,

What do you mean? “You don’t see any WordPress.com sites under your account here. http://www.zoeticandrevamped.com (ZoeticXRevamped-blog name) I have WordPress/Bluehost now and it is paid for a year. It’s there.

The problem is not that it will not open to view it. I can not edit any of my pages. I have included a screen shot of the error message. This also happens when I am log in to word press through bluehost (I still can’t access the site-the same error message pops up). It also does it when I am logged in throughWorld press. It it’s a word press error. And it does it when I try to go into my dashboard I can not access anything. If I go to my website through the webpage as a viewer the website looks fine. I can not access any parts of it on the back end.

Thanks..
staff-blorbo · Staff · Dec 2, 2020 at 7:52 pm
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

Your hosting provider’s support team may also be able to assist.
zoeticrevamped · Member · Dec 2, 2020 at 7:59 pm
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When I am in my account the web page says wordpress.com, not wordpress.org. I am sure of that.

I am trying to attach at screenshot it will not let me.
zoeticrevamped · Member · Dec 2, 2020 at 8:02 pm
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this is the error message that it gives me

There has been a critical error on your website.

Learn more about debugging in WordPress.

https://zoeticandrevamped.com/wp-admin/admin-ajax.php?action=sso-check&nonce=41fb3ccf44f531555113f308e7e67e153f75f6803dae7c7410529a26633644a3&salt=23a0ccbad81e047c25c0509859dc2a29bc403fb6a9ee9aa752c671cf990e50c0&user=&bounce=admin.php%3Fpage%3Dbluehost
zoeticrevamped · Member · Dec 2, 2020 at 8:08 pm
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I have log in credentials for wordpress.com

I am sure of that sir. I researched (the two of wordpress.com and wordpress.org )them before i paid for it. So I know I am with wordpress.com. PLease check again. i have been working on this site for months and I know what I log into and i know what I have paid for. Can we please just get to the problem of why I can not get into my dashboard to edit or read anything on the back end of the website. is there a problem with the plugins or Jet pack.

thanks for your time
zoeticrevamped · Member · Dec 2, 2020 at 8:09 pm
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https://wordpress.com/pages/zoeticandrevamped.com

here is one of the urls
justjennifer · Member · Dec 2, 2020 at 8:34 pm
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Hi there, here’s what I get when I look up your domain:

Nameservers:
NS1.BLUEHOST.COM
NS2.BLUEHOST.COM

Even though your site might be connected to WordPress.com through the jetpack plugin, your WP site is hosted with Bluehost.

These forums you’ve posted to assist users with free websites hosted on the WPcom platform. WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://wordpress.com/support/com-vs-org/

For help with the error you are receiving, please head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.
zoeticrevamped · Member · Dec 2, 2020 at 8:38 pm
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https://login.wordpress.org/wp-login.php

Unknown email address. Check again or try your username.
Username or Email Address

Password
Remember Me
Register | Lost your password?
Select the language:
English

See it wont even let me log in to wordpress.org!
staff-blorbo · Staff · Dec 2, 2020 at 9:02 pm
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WordPress.org is entirely separate from WordPress.com and how you log in to your site.

If you’ve never posted there before, you’ll need to start by registering for a new account.

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