error message
-
Hello, I am getting this error message after a plugin download yesterday. I am the site owner, therefore should have full access, but my tech guy said he believes that the error message is based on the fact that I do not have full admin access, possibly. It also said that i would receive an email with instructions but I have yet to receive anything from yesterday. Please help , it urgent
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
- The topic ‘error message’ is closed to new replies.
WordPress.com Forums 