Error Message
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Hello,
I have used WordPress for the last year. Over the last week all the pages etc have fallen out of sync. Looks like a lot of plug ins have been deactivated which wasn’t instigated by me.
I realised that pages and lots information was missing off the website and I chose to activate the maintenance plug in. Now if I try and log in via WordPress it doesn’t register a website.
I use Bluehost to host my website and when I try and log in through there is shows a 403 error message. I have tried using their live support chat and was in there for 25 minutes without responses without generic answers and no further forward.
Can someone try and shed some light and what is going on?
Thank you.
WP.com: Yes
Correct account: Unknown -
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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