error message-cannot save draft or publish post

• 

  agurbani31 · Member · Jul 21, 2017 at 12:27 am

  • Copy link
  • Add topic to favorites

  I am unable to save a draft or publish a post I am working on

• 

  kokkieh · Staff · Jul 21, 2017 at 10:44 am

  • Copy link

  Hi there,

  Your account does not own any site on WordPress.com. Of which site are you speaking?

  If you’re working on a site using the self-hosted WordPress.org software, the correct place to ask for help is here:

  https://wordpress.org/support/

• 

  agurbani31 · Member · Jul 26, 2017 at 11:31 pm

  • Copy link

  I’m an administrator for Upstream Downstream

• 

  agurbani31 · Member · Jul 26, 2017 at 11:35 pm

  • Copy link

  it says my support id is: 7582715321934863142

• 

  kokkieh · Staff · Jul 27, 2017 at 8:19 am

  • Copy link

  “Upstream Downstream” is meaningless to me. That is not a site URL and I have no way of checking if there’s such a site in our system with the URL itself.

  As I said, the account you’re using to post here does not own any WordPress.com sites.

  it says my support id is: 7582715321934863142

  There is no support ticket, forum thread, user ID or site ID on WordPress.com that contains that many digits. That support ID did not come from us.