error message when I try to access woocommerce

  • Unknown's avatar
    rochelletkukumbatenterprisecom · Member ·

    I have woocommerce and jetpack plugins installed. I started off building my website with just wordpress and using woocommerce with the recommended jetpack installer.
    Decided to use Elementor pro instead because I found it easier to not have to deal with css and coding. That has been working fine but now when I try too accesss my woocommerce pluggin to add new products i get this error message: Fatal error: Call to undefined function jetpack_require_lib_dir() in /data/4/5/96/28/5259517/user/6308943/htdocs/uktenterprise/wp-content/plugins/woocommerce/includes/tracks/class-wc-tracks-client.php on line 142. Need help urgently

  • kokkieh · Staff ·

    Hi there,

    On what site are you working? The account you’re using to post here does not own any sites on WordPress.com.

    If you’re only using the free version of WooCommerce you can post in their support forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you need help with a premium add-on you can reach them here:

    https://woocommerce.com/contact-us/

    For help with Jetpack you can reach their support here:

    Contact Support

    And for general support with the open source WordPress software you can ask here:

    https://wordpress.org/support/forums/

  • The topic ‘error message when I try to access woocommerce’ is closed to new replies.