Error message while trying to process a payment

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  poonehm1 · Member · May 25, 2017 at 4:15 am

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  My site just went live but I my ecommerce is not working. An error message comes up saying the following when a customer tried to check out:
  ‘An error occured, please try again or try an alternate form of payment’
  two different customers tried it and its not working. Can you help plaese

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  kokkieh · Staff · May 25, 2017 at 10:15 am

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  Hi there,

  You don’t have any sites on WordPress.com.

  For help with an ecommerce plugin on a self-hosted WordPress site, it’s best to contact the developers of that plugin directly, or to see if they have a plugin subforum in the self-hosted support forums on WordPress.org.

  https://wordpress.org/support/

  We do not provide support for self-hosted site in the WordPress.com forums.