Error on website

  • Unknown's avatar
    petracafems · Member ·

    Our website is not working. I received an email from WP indicating that the website has a plug in issue. I was directed to click on a link. I did but I get the same error message as when I try to go to our site directly. I do not know how to fix this.

    Our website is http://www.petracafe.net. The error message I receive is
    Composer detected issues in your platform: Your Composer dependencies require a PHP version ‘>= 7.2.5’.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with iPower.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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