Error saving order

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  lightmagazineafrica10 · Member · Oct 8, 2019 at 10:54 am

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  Please when an order is being placed on my website the order details does not show and i see this error message ‘[HTTP 401] Unable to create record: Authenticate’. any help pls

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  fstat · Staff · Oct 8, 2019 at 12:13 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  lightmagazineafrica10 · Member · Oct 8, 2019 at 12:20 pm

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  my site address is http://www.yourbooksoutlet.com

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  staff-zinnia · Staff · Oct 8, 2019 at 1:33 pm

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  Good morning –

  The site listed, https://yourbooksoutlet.com/ is actually hosted by Name Cheap and doesn’t use our managed hosting environment from WordPress.com.

  This means that your site is set up on the open source WordPress.org software. It’s a different version of WordPress. Help for that will come from the community at https://wordpress.org/support/forums/