Error Thrown, website down

  • Unknown's avatar
    vtccc · Member ·

    Our website and wp-admin page are down, the screen is white and says ‘Error Thrown, attempt to assign property ‘in_jetpack’ on null.’ I reached out to Jetpack and they told me to deactivate all plugins using an FTP client. In order to do this, I need our FTP credentials. Unfortunately, I don’t know this information. Could you tell me how to find our FTP credentials?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here? Thanks!

    https://wordpress.org/support/plugin/jetpack/

    Also for reference, FTP access to your site is provided by your host (University of Vermont) so you will need to contact your systems admin for the university site hosting, and they will be able to assist you with that. Hope this helps point you in the right direction!

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