error uploading a png file

• 

  pemilees · Member · Jul 3, 2019 at 3:38 pm

  • Copy link
  • Add topic to favorites

  i keep getting an error http when trying to upload my background image file to topshop theme. i was able to do file uploads with no issues till i added ssl https.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Jul 3, 2019 at 5:28 pm

  • Copy link

  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/plugin/jetpack/

  Here is information on HTTP 500 errors during image uploads:

  https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!