Error When Trying to Check Out on WooCommerce

  • Unknown's avatar
    emmahickssd · Member ·

    I am having an issue with my woocommerce installation as follows:

    1. I log in, add a product to my basket, and then log out
    2. Add a product to the basket
    3. Click on checkout
    4. Click log in – log in with existing account
    5. Basket only shows the product that was in the basket when I logged out
    6. Payment details are then greyed out so can’t proceed to checkout.

    I have disabled all plugins, and tried with the default template. I am running wordpress 5.1.1 and woocommerce 3.5.7 – does anybody have any idea what could be causing this issue?

    Also, sometimes when I try and log out, I get another window that asks ‘Are you sure you want to log out?’ and when clicking yes redirects back to my account page and I am still logged in.

    Any help would be greatly appreciated.

  • fstat · Staff ·

    Hi there,

    Since you’re using WooCommerce you need to seek help at these forums:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com hosted sites only.

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