Error with Jetpack blocking posting

  • Unknown's avatar
    momdocpubhealth · Member ·

    I haven’t used my WordPress account in a few months, but I attempted to add a new post today. Whenever I try to post, edit or managed my blog, I get an error message that says ‘Please check your Primary Site’s Jetpack connection’. Even clicking on ‘My Site’ gives the same error, and clicking the link to ‘wp-admin’ redirects to a box5351.temp.domains webpage that gives a privacy error. How can I fix this?

  • staff-totoro · Staff ·

    Hi there,

    The site momdocpubhealth.com (box5351.temp.domains/~momdocpu) appears to be a self-hosted WordPress (also called “.org”) site hosted on BlueHost Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/momdocpubhealth.com+dns

    To clarify, we are not the only providers of WordPress sites, and BlueHost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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