Expiring SSL cert
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Hi – Not being aware of the fact that you guys take care of SSL certs, I had purchased a cert last year with NameCheap. Since it is about to expire, we created a new cert today with Let’s Encrypt. We now understand that this was unnecessary. That new cert has not been installed anywhere, and my question now is how to go from here.
Should I just let the NameCheap SSL cert expire, and you guys replace it with a new cert?
Thx for any help!
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
Are you looking to connect the domain to WordPress.com? If yes, then yes you would let this expire, as you would be provided one free of charge.
It’s something that’s applied automatically. This can done as per these steps here: https://wordpress.com/support/domains/connect-existing-domain/
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Hi – Thx for that quick response. Much appreciated (I help djdano with the technical parts). The domain already is connected and works. So we’ll let the other SSL cert expire and then you guys take over. Thanks again.
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Hi – Quick follow-up: The previous cert expired last Saturday (it is Monday evening as I am writing this), and no new cert has been installed.
What next steps do you suggest for us to take? Thx
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Hello there,
To check – are you working with gogreengourmet.com? If yes, this domain is not connected to WordPress.com.
The domain name servers are currently set to:
dns1.registrar-servers.com dns2.registrar-servers.comThey would need to be set to:
ns1.wordpress.com ns2.wordpress.com ns3.wordpress.com -
Since WordPress.com does not provide email hosting, how is email managed once the domain is moved over to your nameservers?
We currently use gmail hosting for email. With the current setup we have access to the DNS settings. Will that still be the case once we have set up the WordPress.com nameservers? I could not find anything about that in your documentary, sorry.
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Hello there,
Since WordPress.com does not provide email hosting
We actually do provide email hosting :) – more on that can be found here: https://wordpress.com/support/add-email/#professional-email
how is email managed once the domain is moved over to your nameservers?
If email hosting is already in use by another provider, when the name servers change, the DNS settings require for the email to function would need to be applied here at WordPress.com. The current email hosting provider should be able to provide these details to you.
This guide here shows you how to access the DNS settings of the domain: https://wordpress.com/support/domains/custom-dns/
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Hi – Thx for your help along the way. We switched the nameservers to WordPress.com, but DNSchecker.org still does not find connection – and neither do we. What are we missing?
FYI, according to the documentation, I should be able to go to “Upgrade > Domains”, but I don’t have the option “Domains” under “Upgrade” (see screenshot https://ibb.co/TrhQpPk).
This account currently is on a free plan, and the domain is gogreengourmet.com (not gogreengourmet.wordpress.com).
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Hello there,
Hmm, can you tell me if you already had a WordPress site under the domain gogreengourmet.com – but with a different hosting provider other than WordPress.com?
The reason why I ask is because looking at the DNS changes, and the screenshot, it looks like this could have been a possibility somewhere along the line, which is causing the confusion.
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Hi – No, the site was built while hosted on WordPress.com and had been active all year 2022.
We now cannot even access the admin panel anymore.
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Ok, so there’s no name servers currently set.
Is the domain up and running and functioning with http://www.namecheap.com?
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Why are you saying that no nameservers are set? https://ibb.co/thp1cLX this is from https://whois.domaintools.com/gogreengourmet.com. Same result from https://www.namecheap.com/domains/whois/result?domain=gogreengourmet.com.
And yes, the domain is up and active on NameCheap.
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Hi there,
To clarify, when you make changes to your Domain DNS, it can be 24+ hours until those changes are propagated worldwide. As a result, in different parts of the world when we check domain settings, we may not see the updated ones at that time.
I can confirm I see our WordPress.com domain name server (NS) addresses on the domain gogreengourmet.com when I check now.
If it’s OK though, I’d like to back up a bit and address this if I may:
Should I just let the NameCheap SSL cert expire, and you guys replace it with a new cert?
To clarify, are you trying to change the address of https://gogreengourmet.wordpress.com/ so that it is gogreengourmet.com instead? I noticed that https://gogreengourmet.wordpress.com/ is an empty site with nothing set up on it. Is it your intention to start a new site on WordPress.com and use gogreengourmet.com as the address of this new site?
Or is it your intention to keep these sites separate, to leave gogreengourmet.wordpress.com as an unused site, and leave the site you have on gogreengourmet.com as-is with your current provider?
Since it is about to expire, we created a new cert today with Let’s Encrypt. We now understand that this was unnecessary. That new cert has not been installed anywhere, and my question now is how to go from here.
Please note that our SSL will only apply to sites hosted directly on WordPress.com, so we cannot add SSL to gogreengourmet.com if you wish to continue hosting your site on Namecheap. If you wish for gogreengourmet.com to remain on Namecheap, you will want to change your NS back to its original settings and continue with your SSL setup via Let’s Encrypt directly.
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Hi – no, gogreengourmet.wordpress.com is completely out of the picture. That was a mistake that happened when my friend (who I am helping here) tried to get things resolved by himself when I was not available. I actually tried to delete that site and could not find any place to get that done.
The only site that matters (and the only site we spoke about from the very beginning) is gogreengourmet.com. That domain was connected to a WordPress site that was/is hosted on your platform (since some time in 2020 if I am not mistaken, definitely all of 2022). Originally the SSL cert had been acquired through NameCheap, and instead of renewing that I had suggested to go with the Let’s Encrypt cert through you guys.
Yes, I understand that it can take up to 24hrs (some even say 48hrs) for the info to be sync’ed around the globe. I just have never seen DNSchecker to return nothing but ‘no connection’.
I hope that clarifies the situation. Thank you!
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Thanks for confirming. Unfortunately we can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Namecheap) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom server environment on WordPress.com (for enhanced security) that also happens to automatically handle SSL certificates for all sites we host.
Although your Namecheap site is using WordPress software, SSL is handled by your hosting provider, and not by the software itself. That is why you have needed a SSL from Namecheap to this point.
If you wish you can manually set up Let’s Encrypt on your Namecheap site, that is the same system we use for SSL here on WordPress.com and it works very well for that purpose. However, the automatic SSL system we use on WordPress.com would not apply to sites on other hosts, so we are not able to help with that. Apologies for not understanding your initial request.
Hope this helps point you in the right direction!
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Either you are misunderstanding the issue at hand or I am misunderstanding your response. We have some disconnect here.
- The WordPress website gogreengourmet.com had been hosted on your infrastructure for over a year with NameCheap being the registrar and provider of the SSL cert. So I don’t understand why “other hosts” keep coming up. That WordPress site never has been at another hosting provider other than WordPress.com.
- In December I attempted to renew the SSL from another source which failed, and it took me a while to understand your setup and how you guys operate. But the site still was on your servers.
- Back from vacation and reviewing all the information I changed the nameserver to WordPress.com (I’ve dealt with nameservers and hosting for years, but usually with cPanel).
I don’t know what went wrong, but the WordPress installation is non-existent at this point, and we need your guidance please to regain access to that installation asap.
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I don’t know what went wrong, but the WordPress installation is non-existent at this point, and we need your guidance please to regain access to that installation asap.
When you change your domain to use our “wordpress.com” name servers this breaks your connection with NameCheap. To restore your site access you will need to set your domain DNS back to it’s original settings
dns1.registrar-servers.com
dns2.registrar-servers.comOnce you have added those to your domain (and allowed a few hours for the changes to update) you will correctly see your Namecheap site. Again, we would not have advised this if we understood your question (we had thought you wanted to move to WordPress.com hosting) so restoring your old domain settings will restore the site.
The WordPress website gogreengourmet.com had been hosted on your infrastructure for over a year with NameCheap being the registrar and provider of the SSL cert. So I don’t understand why “other hosts” keep coming up. That WordPress site never has been at another hosting provider other than WordPress.com.
WordPress.com and Namecheap are independent providers of WordPress sites. You can have a WordPress site at Namecheap, or you can have on at WordPress.com, but it is not possible to have both: It has to be one provider or the other.
If you would like to leave your current provider and host with us instead, that is definitely an option. The steps here will walk you through the process of migrating from your current host to be on our fully managed service instead. SSL is automatic on WordPress.com, so by moving here your site will get an SSL certificate assigned automatically, there is no need to “set one up.”
However, if you wish to keep your site with Namecheap. You will need to have your host issue a SSL, or set up a free SSL cert using an alternative like Let’s Encrypt instead.
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I am at a loss … I have a strong experience of you not reading what I am writing. Very frustrating.
You seem to still think that I moved the site from NameCheap to WordPress.com. That is _NOT_ the case. The site was NEVER hosted on NameCheap. The site has ALWAYS been on WordPress.com.
Please read this thread. This was stated numerous times.
The site has been built on WordPress.com, and now it is not accessible anymore.
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Let me add a few things: I have built WordPress sites for many years. I have hosted websites since the 90s on a variety of hosts and platforms. I have moved and migrated sites from a number of hosts and systems. So I know what a host is and what a registrar is … but when I don’t have cPanel and FTP access or something of equal access to the sites, I am reliant on the provider’s actions … and that’s where you come in.
I provided all the information. Numerous times. Please restore that website asap. Thank you.
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Hi again,
To restore this site you will need to set the original domain name server (NS) addresses you had previous to adding
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COMDo you recall what those settings are? According to the NS history for your domain the previous setting was
dns1.registrar-servers.com
dns2.registrar-servers.comThat is what I am seeing here:
Once you have removed the “wordpress.com” dns settings you added recently, and restored the original settings, you will see your site online again. Once it’s back online we will be better able to take a closer look and reassess, thanks
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