Facing payment issues with account upgrade
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I tried upgrading to a premium account, but am unable to make payment using my Credit Card or PayPal.
With the credit card, I get the following error:
The transaction cannot complete successfully. Please check the billing address and expiration date or try another card. Please contact your bank if you have further problems.
However, I do not see any option for entering the billing address at wordpress and all other details are correct.
When I try with PayPal, I get the following error:
We don’t know what product you are trying to add to your cart – please contact support if this problem persists.
I’ve made several attempts now without any luck. Can you please check and help here?
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi desitnationguru,
The transaction has been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:
- closed credit card account
- account is over the limit
- account is past due
- automated fraud alert
The last reason above, an automated fraud prevention block, is the most common. Usually you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.
Can you please get in touch with the bank and then try your payment again?
Please let me know if I can be of any further help.
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