Failed to cancel account and auto renewal.
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I was charged the premium account fee of $129 when I have no existing sites or purchases under the account. I attempted to cancel my entire account before the auto renewal but failed to do so and was still charged for a service I don’t even use. I would like to delete any affiliation with wordpress.com and would like a refund.
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Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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I received an email saying that this is the account (ingramsam) that was charged for the premium service. I have no other exisiting account with wordpress.com
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That’s the whole point of my request. There is no purchases or account information that exists, so why am I getting charged? Hence why I need to cancel right away
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Your credit card information must’ve been used in association with upgrades under a different account. You can find out more information about those charges here:
If you get the specifics on what you were charged for, I can find the charge for you and refund them. If you have any idea what upgrades were renewed, that would help me find them as well (for example, a domain URL).
Thanks,
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I tried searching for the purchase made on the date and using the same credit card and it couldn’t find anything. All I have is the email saying that the premium plan (for a site that doesn’t even exist), will renew on march 11 and will be charged $129. I checked with my domain provider if I have any affiliation with wordpress.com and they say said I don’t. My domain, email service and hosting is all manage via another company.
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To run a site via ‘wordpress.org’ privately, using a domain, email service and private hosting, does that somehow tie into wordpress.com in any way? From my understanding it shouldn’t.
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Correct, it should not. Maybe the charge is from your hosting company? $129 isn’t a common charge from us. Under your bank account description, our charges always have WPCHARG along with a phone number on them. If it doesn’t have that, I don’t believe the charge came from us.
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Yes, I did receive a payment notice via my bank from WPCHARG with a set of 10 numbers. It’s defiantly WordPress.com
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I have a personal relationship with my hosting company and they would of notified my if it were them.
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And the amount that was charged is actually $132.87. I’m guessing an amount of GST was added to the original amount of $129
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Yep, well that does sound like us then. And you say you didn’t find anything when you searched https://wpchrg.wordpress.com? If you used the right name and credit card, the charge information should’ve come up for you.
If not, I could probably find the charge by getting your first and last name.
if you would like, I can email you so that you do not have to reply with that information in public.
Let me know if that works. Thanks!
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Yes please email me at
(email visible only to moderators and staff)
Would be great to sort this out asap. -
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Hi there,
I just emailed you in regards to the charge.
Let me know if you did not receive the email. Thanks!
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