Fatal Error 21

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  felipeveraloza · Member · Mar 7, 2019 at 4:49 pm

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  I tried to install the hotjar plugin in the website of my business: gruporosario.travel but after activating the plugin an error occurred and now I can not access the website or even the admin panel to fix the problem. can you undo the plugin activation please?

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  staff-doublebassd · Staff · Mar 7, 2019 at 7:17 pm

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  Hi there,

  All signs point to the fact that your site is a self-hosted WordPress.org site, not a WordPress.com site.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  This sounds like a great question for the WordPress.org forum community – http://wordpress.org/support/forums

  Thanks!