Fatal Error

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  carolemendonca · Member · Jul 18, 2021 at 12:45 pm

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  Hi, I cant access my caroleskitchen account at all. It shows fatal error and it doesnt show a recovery mode either.

  Please let me know what I can do to save this!!

  Carole

  Site: http://www.caroleskitchen.ca.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  aisajib · Member · Jul 18, 2021 at 2:27 pm

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  Hi there,

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted by Domain.com.

  Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

  The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting