Fatal error after updating WooCommerce

  • Unknown's avatar
    teganwhite27 · Member ·

    Received the following email:

    Howzit!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    None of the links for recovering the website or logging into the dashboard work. Is there a different way to try log into my dashboard to investigate the error further?

    Site info:
    WordPress version 5.8
    Current theme: Blossom Travel (version 1.1.1)
    Current plugin: WooCommerce (version 5.6.0)
    PHP version 7.3.12

    Thanks for your help.

    Site: http://www.eganandtegan.com.
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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