Fatal error – can’t log in to deactivate plugin

  • Unknown's avatar
    handselectedlife · Member ·

    Hi, My site was compromised today – when going to URL I can see the problem is with one of my plugins but I am unable to log in to delete plugin. Not sure how to log in to my admin account to get to my website dashboard. I have tried many URL’s example.com/login, /admin, ./wp-login but none of these let me log in my account dashboard

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @handselectedlife WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

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