Fatal error on my site (www.elineyborg.dk). I need it restored ASAP.

  • Unknown's avatar
    parcagency · Member ·

    I received an email from WordPress yesterday, but I can’t now login to my wordpress account, and the website is down. So now I’m contacting you via my other inactive account. This is apparently the only way I can get in contact with you. I need my website up and running ASAP. Please help me!

    Emailed I received from WordPress;

    Hi!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Semplice.

    First, visit your website (http://elineyborg.dk/) and check for any visible issues. Next, visit the page where the error was caught (http://elineyborg.dk/wp-admin/themes.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    http://elineyborg.dk/wp-login.php?action=enter_recovery_mode&rm_token=RDqgoklvYIsEhbXocly77b&rm_key=OI7oMOk6WihaBVJfR7Va1k

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.8
    Current theme: Semplice (version 4.4.4)
    Current plugin: (version )
    PHP version 8.0.13

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 104 of the file /customers/f/9/9/elineyborg.dk/httpd.www/wp-content/themes/semplice4/includes/helper/navigation.php. Error message: Array and string offset access syntax with curly braces is no longer supported

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    This is an issue with your WordPress installation and therefore you need to seek help in the WordPress.org support forums:

    https://wordpress.org/support/forums/

    You can also ask your hosting provider (One.com) if they can help you with that.

    Please note that the forum you have posted is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here:

    WordPress.com vs. WordPress.org

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