Fatal error: Uncaught ReflectionException:
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Hi,
We are not able to access the admin of our website. see error below:
Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:48 Stack trace: #0 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(48): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(129): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreComm in /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 48
There has been a critical error on this website. Please check your site admin email inbox for instructions.WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
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Hi there,
We can’t help directly because we don’t host theloupescompany.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.
Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we do not offer Elementor on WordPress.com as default functionality, so we are not familiar with how to troubleshoot issues regarding this plugin.
The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. You may also wish to contact Elementor directly as they also offer direct support for their plugin here: https://elementor.com/support/
Hope this helps point you in the right direction! Thanks!
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