Featured image not showing in the editing post

  • Unknown's avatar
    emilyandseiji · Member ·

    Hello,
    When I open a new post, the option to add featured image is not showing. It was not from the start and disappeared before few days ago. It sometimes returns suddenly and them disappear again.
    I search what the problem but couldn’t find.
    Please help me to make the featured image appear every time in my post editing.
    Thank you.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there @emilyandseiji, your site isn’t hosted here on our services, so we aren’t able to see what’s happening on your side of things.

    If you’re getting a feature image option sometimes but not others, I’d recommend troubleshooting with the Health Check plugin. You can use it to change themes and deactivate other plugins without actually affecting the live site:

    Health Check & Troubleshooting

    Going forward, these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions!

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