Featured image not showing on LinkedIn via Publicize

• 

  hospitalhub · Member · Jun 17, 2021 at 10:48 am

  • Copy link
  • Add topic to favorites

  Please can you advise. LinkedIn say the issue is not with them, but our IT have updated Jetpack plugin, disabled Yoast and the feature image still doesn’t appear on LinkedIn when we use Publicize. If I manually share the post, the image shows ok. The image works fine when I use Publicize to Facebook and Twitter. Please can you help as this is a very big deal for our little business. Many thanks, Tracey Armitage

  The site I need help with is hubpublishing.co.uk. It is not hosted by WordPress.com, but it is connected with Jetpack.

• 

  supernovia · Staff · Jun 18, 2021 at 1:04 am

  • Copy link

  Hi Tracey, since these forums are for the free sites hosted at WordPress.com, this question’s best suited for the Jetpack forum here:
  https://wordpress.org/support/plugin/jetpack

  That said, have you thought about comparing their debug tool here…
  https://www.linkedin.com/post-inspector/

  with the one Facebook offers?
  https://developers.facebook.com/tools/debug/

  Both should show a preview of what their platform will display. If you scroll down on both, you’ll see the image info. Perhaps LinkedIn has more information there for you.

  I hope this helps! If you do reach out to Jetpack support, try including a link to an affected article or page so they can see what you’re seeing. Cheers!

• 

  hospitalhub · Member · Jun 18, 2021 at 8:22 am

  • Copy link

  Hi, I do not have a WordPress.org login so cannot use the Jetpack support forum.

  The following link shows an affected article on LinkedIn – https://www.linkedin.com/posts/hubnews_gladtocare-awareness-week-returns-following-activity-6808335198212640769-EA9e

  Please could you share to Jetpack forum for me – or offer any other help – I am absolutely stuck for ideas, as are our IT team (although they will try debugging as you suggest).

  Thank you so much in advance of any further help.
  Tracey

• 

  staff-mckluskey · Staff · Jun 18, 2021 at 9:51 am

  • Copy link

  Hi Tracey,

  You will want to create a WordPress.org account to post to their forums – I recommend doing that, as it will also give you access to more general support forums at https://wordpress.org/support/forums/.

  Here we won’t be able to help you with this.