Featured videos in product gallery plugin not working correctly
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Hi, after installing the ‘Add Featured Videos in Product Gallery’ plugin we encountered some problems. When we add a video via url it isn’t showing, after uploading a video the page stops working correctly. Also, the video isn’t playing.
How can we fix this?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
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Hello there,
It looks like https://linearaffaelli.be/ is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/
It means our scope for support is limited.
It sounds like there’s a theme/plugin conflict there on the site, and would need to ideally need to contact the theme and plugin developers for further assistance.
I hope this helps.
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Hello there,
FMEAddOns are the plugin developer, and they are able to sell the plugin via WooCommerce extensions, they may also sell the plugin via other platforms.
If the plugin is purchased via WooCommerce, you can reach out for assistance here: https://woocommerce.com/my-account/create-a-ticket/ for this plugin where they’ll be able to take a look at any issues for you. :)
I hope this helps.
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