files backup

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  seansanthoshmanjaly · Member · May 22, 2021 at 1:01 pm

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  My friend accidently deleted the files of his website but had downloaded a copy of the same. Is there anyway he could restore it ?

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  therefoiam · Member · May 23, 2021 at 2:57 pm

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  Hi there,

  May you please provide the URL of the site in question.

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  seansanthoshmanjaly · Member · May 23, 2021 at 3:14 pm

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  https://heymatey.com/wordpress/login

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  therefoiam · Member · May 24, 2021 at 11:17 am

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  Hello there,

  Thank you for confirming your site. It looks like your website is using the WordPress.org open-source software and is being hosted elsewhere not here on WordPress.com. We cannot help with your support request because WordPress.com and WordPress.org are two separate entities therefore WordPress.com staff cannot access your files and many of the volunteering folks here do not have much experience with WordPress.org.

  For help with a WordPress site hosted elsewhere you’ll need to ask in the WordPress.org forums:
  https://wordpress.org/support/forums/ . The forum you are posting on is intended for supporting free sites hosted here at WordPress.com.
  You can find more information about the differences between WordPress.org software and WordPress.com here: https://wordpress.com/support/com-vs-org/

  Your WebHost support team may also be able to help you if the assistance you need is covered by the hosting plan you purchased .