fixing a ‘down’ site

  • Unknown's avatar
    glacieruuadm · Member ·

    Help. The person who set up our website through WordPress is ill with cancer. I have the login and password and customer # but I don’t seem to have it quite right. How can I get in and update things and set our PHP again. The site is currently down. guuf.org is the site name. thanks. I even have the pin # Thanks a lot. Betsy Kohnstamm

  • fstat · Staff ·

    Hi there,

    Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by GoDaddy.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

    WordPress.com vs. WordPress.org

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