Follow-up for my two-step authentication inquiry.

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  benigmatica · Member · Sep 6, 2018 at 5:13 am

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  Hi! My username is benigmatica and I’ve asked for some assistance on disabling my two-step authentication a week ago. Currently, my assigned phone number is inactive and I lost my backup codes.

  Anyways, can anyone help me on resolving this issue? I’ve already sent an e-mail but I haven’t heard about them. Let me know if there’s an update on my inquiry.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Sep 6, 2018 at 6:25 am

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  Did you read the answer Staff gave you at https://en.forums.wordpress.com/topic/disabling-two-step-verification/?

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  justjennifer · Member · Sep 6, 2018 at 7:04 am

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  Hi there, I see that @gemmacevans mentioned in that other thread that she replied to the email you sent. Did you not receive her reply?

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  kokkieh · Staff · Sep 6, 2018 at 8:03 am

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  Hi there,

  It looks like your support request was mistakenly set to solved. This happened because you made multiple support requests, and were being helped by multiple people at the same time.

  In future, if you need help with your site or account, please only open one support request.

  I’ve replied to you via email to help with this.

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  benigmatica · Member · Sep 6, 2018 at 10:08 am

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  Hi!

  I’ve managed to received the code via e-mail and I’ve disabled the two-step authentication.

  Thank you!