‘Forbidden’

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  ponypalapp · Member · Feb 11, 2021 at 7:06 pm

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  Hi, I amtrying to access my admin for http://www.ponypalapp.com/wp-admin and it is says I am forbidden to see the page. Can that be fixed?

  Thanks for your help

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  staff-totoro · Staff · Feb 12, 2021 at 2:02 am

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  Hi there,

  The site ponypalapp.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Amazon Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://www.whoishostingthis.com/?q=ponypalapp.com#search=ponypalapp.com

  To clarify, we are not the only providers of WordPress sites, and Amazon also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!