Forbidden Access

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  zamayoga · Member · Mar 6, 2020 at 5:07 am

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  One of our clients, every time they try to log in but it keeps coming up with Forbidden Access Error 403. How do we overcome this so that she can access her account?

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  fstat · Staff · Mar 6, 2020 at 10:19 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  zamayoga · Member · Mar 10, 2020 at 7:31 am

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  Hello, thanks for your reply!
  Our site address is zamayoga.com.au

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  fstat · Staff · Mar 10, 2020 at 8:41 am

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  You’re indeed in the wrong forum. Your site is using the open-source WordPress software and therefore you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

  WordPress.com vs. WordPress.org

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  zamayoga · Member · Mar 10, 2020 at 8:58 am

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  Woops thank you so much for clarifying that for us. Will post on the correct forum now.

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  staff-zinnia · Staff · Mar 11, 2020 at 3:19 pm

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  No worries! This is a common error.