"Forbidden" message – may be related to bad re-install and/or a BPS issue

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  spencerbuell · Member · Jan 28, 2013 at 10:14 pm

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  Our website is currently down, and we cannot access our WordPress account at all. I called our server company and they suggested that the issue may have something to do with a re-install of our site that went bad. Another representative at the same company told me if I were to disable BPS, they would be better equipped to diagnose the issue, and made no mention of a re-install. Again, however, I can’t get in to the account to do anything at all, including disabling or enabling anything. I’m not well-versed in this at all, I should say. I’ve asked the server guy to go through a redundancy process to access our files from a week ago, a point when the site was still working. He said the files could be retrieved, (it’s not clear that anything has been lost, per se, but I want to be careful), but told me this wouldn’t make the website just reappear. Not sure what I should be doing, or whether I need to hire someone to take care of this for me. Any advice at all would be incredibly helpful.

  For the record, the site is displaying this message:

  Forbidden

  You don’t have permission to access /wp-admin/install.php on this server.

  Apache/2.2.22 Server at thegatepost.com Port 80

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  auxclass · Member · Jan 28, 2013 at 10:18 pm

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  The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

  https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

  This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

  For more on the difference: http://support.wordpress.com/com-vs-org/