Forgot password

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  mihaelf07 · Member · Feb 12, 2023 at 2:22 am

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  The forgot password email is either not being sent or not being sent fast enough

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Feb 12, 2023 at 11:43 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host fundamentaldecisions.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Dreamhost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  The good news is that as long as you have access to the server control panel through Dreamhost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Dreamhost support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!