Forgot Username and Password

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  albinorigolo · Member · Oct 29, 2017 at 2:18 pm

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  Hi,

  We no longer have username and password of our WordPress website. Another team from our company build this website, and then leave without communicating informations.
  It’s been a while now. we are cleaning all our publication over the internet. Since we cannot make updates, and we now have a functional commercial website, this wordpress is not good for our brand image, and communication.
  We can provide all the documents required to insure we are actually the owners and beneficiary of the trademark “Ekjo Creation”.

  Looking forward to read you.

  ekjocreation.wordpress.com

  Clement Dufieux
  General Manager Ekjo Paris

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  vishalmukadam · Member · Oct 29, 2017 at 3:02 pm

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  Hi there,

  Thanks for writing us, matters regarding copyrights are only discussed with the Terms of Service Team and not the public forums.

  If you own the copyright and trademark owner for the content which is published online and it’s without your permission, you can file DMCA takedown notice via this form so, WordPress.com staff can review and take the action on it.

  Please visit the following support document link which https://en.wordpress.com/abuse/ill give you detailed instructions about how file DMCA takedown notice:
  https://en.support.wordpress.com/our-dmca-process/

  And searching for copyright brings up this information:
  https://en.support.wordpress.com/?s=copyright

  You can also report it here:
  https://en.wordpress.com/abuse/

  Hope this helps!

  Thanks!

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  vishalmukadam · Member · Oct 29, 2017 at 3:07 pm

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  Correction:

  Please visit the following support document link which gives you detailed instructions about how file DMCA takedown notice:

  Our DMCA Process

  Thanks!

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  albinorigolo · Member · Oct 29, 2017 at 3:12 pm

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  Ok Thanks.
  Have a good day.

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  vishalmukadam · Member · Oct 29, 2017 at 3:13 pm

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  As this thread is already tagged as modlook so someone from staff will also help you out with this.

  Thanks,
  Best Wishes!

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  albinorigolo · Member · Oct 29, 2017 at 3:23 pm

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  How can I recover the permalink of the website ?

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  gemmacevans · Member · Oct 29, 2017 at 6:42 pm

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  Hi Clement,

  How can I recover the permalink of the website ?

  If you haven’t done so already, please try resetting the password for ekjocreation.wordpress.com with the username ekjocreation. For security reasons, I can’t tell you where the password reset will be sent, so you will need to check the email accounts you have access it,

  If the password reset email doesn’t come through, we will need to fill out the Account Recovery form and provide proof of ownership:

  Recover Your Account

  Please let me know if you have any questions.