Forgotten username/email for WordPress.org premium

• 

  thehayekme · Member · Dec 7, 2018 at 5:30 pm

  • Copy link
  • Add topic to favorites

  I’ve forgotten the email address I used to create a premium account with WordPress.org. My account is still being charged but I don’t have access to it, is there another way to sign in?

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Dec 10, 2018 at 10:38 am

  • Copy link

  Hi there,

  What is the address of the site for which you have a Premium Plan?

• 

  thehayekme · Member · Dec 10, 2018 at 4:07 pm

  • Copy link

  Hi,

  It is : unheard-voices.org

• 

  supernovia · Staff · Dec 10, 2018 at 10:11 pm

  • Copy link

  Hmm, that site does not seem to be on our servers, and I don’t see a record of it being here either.

  Right now it is a self-hosted copy of WordPress through gandi.net. It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact gandi.net to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  http://codex.wordpress.org/Resetting_Your_Password

  As long as you can log into gandi.net, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Good luck!