forwarding mail server to Fasthosts

  • Unknown's avatar
    gandinijuggling · Member ·

    I am having problems with my emails ever since i forwarded my domain from Fasthosts to WordPress. Fasthosts are saying that i need to get WordPress to point the mailserver back to fasthosts. This is what they say below:

    The nameservers of your domain is currently pointing to WordPress. So, please be advised to contact them and tell them to point the mailserver back to Fasthosts. Our mailserver is: mailserver.gandinijuggling.com.

    But it does not match the format that i am being asked on the wordpress form.

    Ca you help me? we have lost all our emails! Sean g

  • kathrynwp · Staff ·

    Hi there, As far as we know, Fasthost uses the format of an MX record pointed at the mail subdomain of the root domain – that’s what you see in the first line below.

    For the second line, you will need a corresponding A record pointing to the IP address for your hosting account. This IP address varies even for users on the same host. You can find the IP address for your own hosting account by logging into your account and looking for the IP address. If you have a cPanel control panel you may find the IP address the left-hand sidebar. If you can’t find it, you can try contacting support to request the IP address for your email hosting:

    http://www.fasthost.com/client/clientarea.php

    This is what your records will look like:

    MX 0 mail.smashedjuggling.com.
A mail XXXXX

    You’ll need to replace XXXXX with the IP address provided by Fasthost.

    Just let me know if you need further help.

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